Privacy Policy

Hiroo Village 3F 5-1-25 Hiroo, Shibuyaku, Tokyo, Japan 150-0012
TEL: +81-3-5449-7647 FAX: +81-3-5449-0170

Acceptance Clause Regarding Handling of Personal Information

SMR collects customer information to help us to provide better service. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting any of our websites, or providing your information to us, you are accepting the practices described in this privacy policy. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, and shop online.

1.Customer information we handle

Information may include, but is not limited to: Your name, date of birth, email address, billing and shipping addresses, phone number, application, and agreements. Product preferences and demographic information.


We will obtain and use your personal information for the purposes listed below.
To provide and fulfill better service, such as maintaining a record of your purchases, offering efficient delivery service, and emergency contact when there is any deficiency
To manage agreements.
To introduce and inform you of products and services. If you do not wish to receive any direct mail and email, you may unsubscribe by email customer service.
For analysis and statistics related to our business activities and market research

3.Outsourcing of Handling of Personal Information

Within the scope of the purposes listed previously, we may outsource all or part of your information to another company.

【Outsourcing of settlement of payment】
We outsource all or part of your information to Paypal for payments.

Your ID, name, phone number, email address, total amount of payment, credit card number, and the expiration date, shipping and billing address, and details of products and services. Your credit card number will only be handled by Paypal.

Paypal is an online transaction service available in 190 countries around the world. If you select Paypal as your payment method during the order process, you will be taken to the Paypal payment page after sending your order information. Enter your Paypal account details on that page to complete your payment. If you do not have a Paypal account, you will be given the option to create one. You can link your bank account or credit card to your Paypal account to make payments. Orders are valid for seven (7) days.

4.Providing Personal Information to Third Parties

We will not provide personal information obtained to any third party except in the following situations:

Required by law to furnish personal information.
Together with a company affiliated with ours, we jointly use personal information within the scope necessary to achieve a purpose disclosed to customers.

5. Dealing with Inquiries

At your request, we will notify and disclose to you the purposes for which we use the personal information in our possession; correct, add to, delete or stop using personal information of yours; stop providing it to third parties; or delete it in its entirety. For any requests or inquiries about such matters, please see the contact information below.


Cookies are used to track the pages of the websites you’ve visited and do not retain any personally identifiable information such as your name, address or any financial information. We may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our website, track your orders, and monitor and maintain information about your use of our websites. By using our websites, you consent to our placement of cookies on your computer.